It'll move your NPS like nothing else
Proven
Developed with Professor Wilhelm Salber.
Successfully applied by leading organisations globally for 20 years.
Proven science, proven practically
+5 point NPS
in four months
Try it. Free.
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Include the six short statements in your next survey (we're also happy to set up a quick survey for you).
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We guide you through the process.
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We'll show you how you get your insights in seconds - and to actions in just a few more.
I have worked with NPSbuilder for 20 years across all organisations I worked with. It's a powerful tool at a strategic and touchpoint level.
Ben Holgate
Director of Marketing & Brand (AWB, Plan International, IDP International, MS+)
Powerful
NPSbuilder uses TrustLogic.
It's the correct psycho:logic of how trust forms in our minds.
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The more I trust you, the more I recommend you, buy from you and be loyal.
Results & action in seconds
Automated Analysis
Get your results in seconds with our automated NPS Driver Analysis.
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What drives your NPS best.
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What to do and say to improve it.
Powerful AI
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​Instantly use your results to create more WOMworthy content.
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Empower your teams at scale.
Affordable
Guided pilot
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FREE
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DIY
For small teams
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onboarding
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unlimited survey module use
- DIY Analyser
- 1 seat NPSbuilderAI
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US$ 3,000 annually
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Full-service study
Let us do it for you.
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conduct the study. Analysis, recommendations, action examples
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unlimited survey module use for one year
- DIY Analyser 20 cuts annually
- 1 seat NPSbuilderAI for the year
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US$ 9,000
Enterprise
Move the needle at scale
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first full-service study. Conduct, show how to analyse and action
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onboarding for research and implementation teams
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unlimited survey module use
- unlimited DIY Analyser (you and your partners)
- 100 seat NPSbuilderAI to move the needle fast - included
- account management and advice
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US$ 15,000 annually
About
Headquartered in Melbourne, Australia and led by Stefan Grafe, we've been pushing the science and application of building trust to improve the NPS and bottom-line results for over 20 years.
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Our focus lies in empowering our clients' teams and those of their partners and help them in brand development, CX, Sales & Service Performance, People Engagement and Reputation Management.